Help Centre | Smile & Sparkle

Customer Help Centre

How long will it take to receive my order?

Orders are dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.

UK Next day delivery – Next working day (if ordered before 11 am)

UK Standard delivery: 3-4 business days

International delivery – up to 15 working days

*All shipping times exclude clearance/customs delays

Can I share my kit with a friend or partner?

For oral hygiene reasons, we recommend keeping your Smile and Sparkle LED light & mouth tray to yourself. You can share the gels, however, it’s best to use the full course as directed for maximum results.

Can I use Smile and Sparkle if pregnant or breastfeeding?

We recommend consulting with your Doctor prior to using Smile and Sparkle regarding any health concerns you may have. Consult the full list of ingredients provided with products.

Does the kit work on crooked teeth?

Yes! Our Teeth Whitening Kit is suitable for teeth of all shapes and sizes. We recommend applying a small drop of gel directly to difficult teeth as well as the mouth tray before application. The mouth tray is made from silicone allowing it to fit comfortably to the shape of your mouth and teeth.

Do your gels have peroxide?

No! Our Smile and Sparkle gels are 100% peroxide-FREE.

Do whitening gels expire?

We recommend using Smile and Sparkle Teeth Whitening Gel syringes within 24 months of opening.

Where should I store my gels?

Smile and Sparkle teeth whitening gels should be stored in a cool, dry place.

What are mouth trays made of?

The Smile & Sparkle mouth tray is made of silicon, flexible enough to fit to any mouth shape or size!

What's the difference between the Teeth Whitening Pens and Refill Gels?

The Teeth Whitening Pen is used to brighten your teeth on the go. It’s compact so it can be taken anywhere and is perfect for use when going out for a meal or drinks. The Teeth Whitening Pen should NOT be used in conjunction with the LED light provided with our Teeth Whitening Kits.

Whitening Gel refills should be purchased for continued use of the Smile & Sparkle Teeth Whitening Kit.

How does the Teeth Whitening Powder work?

Smile & Sparkle’s Teeth Whitening Powder should be used after brushing with your normal toothpaste three to four times a week. Each pot contains a 6 months supply!

A mild abrasive, our peppermint flavoured powder is perfectly safe for those with sensitive teeth. Containing ingredients which help with sensitivity, the Teeth Whitening Powder calms the nerve by forming a barrier over the microscopic holes in your enamel, in the same way, sensitive toothpaste work.

I can’t get my batteries out of my LED light, what do I do?

If you are having difficulties firmly tap the LED light in the palm of your hand to dislodge the batteries.

I've received my whitening kit and the LED light won't turn on

Turn the LED battery dial to open, displayed on the back of the LED light. Take out the battery plastic disc from between the two batteries. Put the dial back on and turn to lock. Make sure batteries are repositioned in the correct way.

My Whitening Pen won't twist

Try twisting the base of your Teeth Whitening Pen clockwise until you see gel come out on the top of the brush. If you’re still having difficulty contact support@smileandsparkleteeth.com.

How does the 30-day money back guarantee work?

Here at Smile and Sparkle, we provide every customer peace of mind with our 30-day money back guarantee! We guarantee a minimum improvement of 5 shades after using the Teeth Whitening Kit. However, results naturally vary from person to person depending on teeth enamel condition.

In the unlikely event that you are not satisfied with your results:

1. Take a clear photo of your teeth before using the Teeth Whitening Kit*

2. Apply each treatment as instructed in the user manual

3. Take a clear photo after you’ve completed all 9 applications

4. Send your before and after photos, along with a photo of the used products within 30 days of receiving it. You can send this to support@smileandsparkleteeth.com

5. Once approved, your refund will be processed.

You have 30 days from the date that you received the order to process a Money Back guarantee application.

Applications that do not meet these criteria and do not comply with our terms and conditions will not be approved for a refund.

*Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must include valid dates and time stamps. If you have any further questions please email us at support@smileandsparkleteeth.com.

What is your returns and refunds policy?

See above for details on our 30 day Money Back Guarantee.

We here at Smile & Sparkle are not able to refund purchases unless the product is defective. Smile & Sparkle will offer a refund for defective items, but only within 8 days of receiving any Smile & Sparkle products (this does not include our 30-day money back guarantee offer).

This refund is only available if all items provided are returned in their original state, including all packing material, original instruction manuals, and any accessories that came with them. Partially returned items will NOT be accepted. Once the LED light and mouth tray has been used, it will not be liable for a refund.

It is the customer’s responsibility to pay for return shipping costs. If you suspect an item is defected, you can contact us via Chat or email at support@smileandsparkleteeth.com.

What age should I be to use the kit?

Our Teeth Whitening Kit is recommended for ages 16 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any Smile and Sparkle products online.

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